Tenant FAQs

Frequently asked questions from tenants

Welcome to our tenant FAQs page, your go-to resource for tenant-related questions. Whether you’re a seasoned renter or new to the renting world, we’re here to provide quick answers and clarity on common concerns. From lease agreements to maintenance issues, we’ve got you covered for a smooth renting experience. Explore our FAQs and become a more informed tenant today.

To apply, we submit your offer to the landlord. If accepted subject to contract & referencing, you will be invited to fill out our rental application form online and to pay the holding deposit (the holding deposit is the equivalent of one weeks rent). For further information on our referencing criteria, please ask a member of the team.

Typically, we require proof of identity, proof of income and references from previous landlords. We are also legally required to carry out a right to rent check. For further information on our referencing criteria, please ask a member of the team.

No, there are no tenant fees associated with renting a property through our company (fees may apply to company lets).

The tenancy agreement typically lasts for a fixed term of 12 months. However, it may be possible to extend the tenancy agreement upon mutual agreement between the tenant and landlord.

Most of our properties have a strict no-pet policy due to the head lease of a building. However, some may allow pets with certain restrictions or additional pet charges. We can provide you with specific details on a property-by-property basis.

We have a maintenance reporting system where you can inform us about any issues. You can either submit a maintenance request through our online portal or contact our office directly.

Tenants are required to seek permission from the landlord before making any alterations or conducing any redecorations.

It’s important to report any accidental damage to our agency as soon as possible. Depending on the situation, the landlord may seek the cost of repair or replacement from you or your security deposit.

Rent payments are typically made monthly, and we encourage tenants to set up a standing order for convenience.

Utility payments (such as electricity, gas, council tax or water) are generally the responsibility of the tenant unless otherwise specified.

The process for ending a tenancy agreement varies depending on the circumstances and the terms of your tenancy agreement.

Generally, there is a notice period to be given, typically 30 days in line with your rent due date if you are outside of your fixed term.

Charges may apply if the notice period is not adhered to or if there are any lease violations.

We can provide you with specific details based on your situation, please contact the office directly.